I thought the API changed drastically between 6.x and 7? I know a whole
bunch of java API calls were deprecated - one of our customers had to
re-write an entire interface because of this.

If you have scripts and C API programs pulling data out I would suggest
double-checking to make sure they are not using outdated API calls.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Ali A. Musa
Sent: Tuesday, December 28, 2010 11:31 PM
To: [email protected]
Subject: Re: Massive upgrade challenge!!

There is no major change in 7.5, 7.6.03 API static/dynamic library calls
and change in length or type.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Viki_kulkarni
Sent: Wednesday, December 29, 2010 6:48 AM
To: [email protected]
Subject: Re: Massive upgrade challenge!!

We have a complex application in place and yes its home grown system. I
think we can go with straight upgrade if needed after we try the
migration
idea given by Misi on development server. 

I am worried about is the interfaces that are present most of them are
shell
scripts and C programs to push and pull data out of the system.

If I am not wrong I don't have to worry about the interfaces as it is
completely customized application and AR upgrade will treat it as some
workflow which does not involve any system form(except user form) and
wont
change it except field length and type. Correct me if I am wrong.

- Viki


patrick zandi wrote:
> 
> Why not just stand up a 7.5 / 7.6.03 server and migrate your users and
> groups.
> Leave both systems up for 30 days, and then archive the old one, and
do
> away
> with it?
> 
> 5.01 used older varchar for oracle, and clobs, and the migration seems
> excessive for such an old system.
> if they need the old one, just let it sit there for 6 months.. is it
> hurting
> anything? make it read only, and no creates.
> 
> just a thought.  This has to be a home grown system, Remedy
Applications
> were not out yet.
> 
> 
> On Tue, Dec 28, 2010 at 10:53 AM, Axton <[email protected]> wrote:
> 
>> ** I was able to upgrade successfully from 6.3 to 7.5 without too
many
>> issues.  The documentation for 7.5 states that the upgrade installer
for
>> 7.5
>> is compatible to run against 6.3 and higher servers.
>>
>>
>> On Tue, Dec 28, 2010 at 9:08 AM, Grooms, Frederick W <
>> [email protected]> wrote:
>>
>>> If you are not able to do the new server method as Misi suggests
then I
>>> would do the following
>>>
>>> Upgrade to ARS 6.3 (this will involve upgrading your license file,
but
>>> that is a simple process using the support web)
>>> Upgrade to ARS 7.1
>>> Upgrade to ARS 7.5 (or 7.6)
>>>
>>> Each version has performance improvements over the previous version.

>>> The
>>> 6.3 upgrade increases the Login info from 30 characters to 254
>>> characters
>>> and the 7.1 changes the licensing to not require actual keys for
>>> anything
>>> but the server license (the upgrade installer handles this change
>>> itself).
>>>  With a large number of concurrent users you need to make sure you
are
>>> taking advantage of the RPC-Non-Blocking-IO parameter (which I
believe
>>> was
>>> added with v5.1.2 and does require HP patches be installed if they
are
>>> not
>>> there already).
>>>
>>> One other item to make sure of is to check the required versions of
your
>>> database and OS for each ARS version (the Compatibility Matrix).
>>>
>>> Fred
>>>
>>> -----Original Message-----
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> [email protected]] On Behalf Of Misi Mladoniczky
>>> Sent: Tuesday, December 28, 2010 1:48 AM
>>> To: [email protected]
>>> Subject: Re: Massive upgrade challenge!!
>>>
>>> Hi,
>>>
>>> 1. Install a new server on a new database
>>> 2. Compare and apply manual changes to the system forms manually as
>>> desired
>>> 3. Export/import def-file of your custom forms/applications/objects
>>> 4. Use RRR|Chive to SYNC all your data to the new machine:
>>> https://www.rrr.se/cgi/rrrchive/main
>>> 5. Use RRR|DefHideExpandBox to fix your layout:
>>> https://www.rrr.se/cgi/tools/main#rrrDefHideExpandBox
>>> 6. Test your system and fix any problems
>>> 7. Do a final data SYNC using RRR|Chive and switch over your users
>>>
>>>        Best Regards - Misi, RRR AB, http://www.rrr.se
>>>
>>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
>>> * RRR|License - Not enough Remedy licenses? Save money by
optimizing.
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>>> logs.
>>> Find these products, and many free tools and utilities, at
>>> http://rrr.se.
>>>
>>> -----Original Message-----
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> [email protected]] On Behalf Of Viki_kulkarni
>>> Sent: Tuesday, December 28, 2010 1:27 AM
>>> To: [email protected]
>>> Subject: Massive upgrade challenge!!
>>>
>>> Hi all,
>>>
>>> Greetings to all,
>>>
>>> I have recently joined ARS list and have been working on AR server
since
>>> about 2 and a half years as a developer in BMC software.
>>> Now I have an interesting challenge in front of me I need to upgrade
an
>>> ARS
>>> 5.0.1 to ARS 7.5 P003.
>>> The reason being performance hit on HP UX machine due to high number
of
>>> concurrent users.
>>>
>>> So here is my problem I am not sure that if we upgrade to ARS 7.5
P008
>>> there
>>> will be an performance improvement, but as far as I know I am
betting on
>>> 64-bit support of ARS 7.5 as compared to ARS 5.0.1 which is 32-bit.
Also
>>> number of memory leaks that have been fixed along the version.
>>>
>>> So if anyone thinks that this is a good idea to go ahead with let me
>>> know.
>>> Also I am currently investigating on the correct and accurate steps
to
>>> perform the upgrade. If anyone had already performed the upgrade
before
>>> kindly share the experience as it will be a great help.
>>>
>>> Just to give a environment info we are on ARS 5.0.1 on HP-UX machine
>>> with
>>> no
>>> OOTB apps installed at all. But have a completely customized
application
>>> developed on this server which we use.
>>>
>>> Thanks & Regards,
>>> Vikrant Kulkarni
>>> Tech M
>>>
>>>
>>>
________________________________________________________________________
_______
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>>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>>
>>
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> 
> 
> 
> -- 
> Patrick Zandi
> 
>
________________________________________________________________________
_______
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
> 
> 

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