For # 1: The attachment is not carried over to back-end application and is as designed. The attachment can be viewed from Request Details link.
Thanks Mahesh On Tue, Feb 15, 2011 at 1:39 PM, Kevin Begosh <[email protected]> wrote: > ** > List, > I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's > that create incidents. Everything works fine except for the following two > things. > > 1. Attachment adding to the Service Request does not come over to the > incident when created. There is a work info entry on the incident that > says, "Attachment from Request Entry" but no attachment. > 2. Update to the activity log on the service request does not update the > work info on the incident. It does however update the activity log when a > work info entry is created on the incident. > > I did a little digging and I have talk to a couple of people on these and I > am hearing that both of these are not bugs, they are working on desgined. I > was not 100% sure if that was accurate so I was wondering if anyone has > worked on this issue and received any information on either of these? > > -- > Kevin Begosh > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
