Hey Kevin, We're only on SRM 2.2 but item one is the same for us. I did open a ticket with BMC and they said it was by design in order to reduce duplication in the database. Its a real PITA though and we've considered adding some direct links. Having to go back and forth to locate attachments is a waste of time! As for item 2, we get work log copies either direction. So either they removed some functionality going to 7.6 or you do have a bug in the workflow. Cheers! Eli
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Wednesday, February 16, 2011 6:34 AM To: [email protected] Subject: Re: SRM 7.6.03 Questions/Issues ** I have only looked into the first item, and you are correct that it is described as being by design. However, there was a way to fix it in SRM 2.2. Unfortunately, I haven't found the fix yet in the latest version. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kevin Begosh Sent: Tuesday, February 15, 2011 1:39 PM To: [email protected] Subject: SRM 7.6.03 Questions/Issues ** List, I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's that create incidents. Everything works fine except for the following two things. 1. Attachment adding to the Service Request does not come over to the incident when created. There is a work info entry on the incident that says, "Attachment from Request Entry" but no attachment. 2. Update to the activity log on the service request does not update the work info on the incident. It does however update the activity log when a work info entry is created on the incident. I did a little digging and I have talk to a couple of people on these and I am hearing that both of these are not bugs, they are working on desgined. I was not 100% sure if that was accurate so I was wondering if anyone has worked on this issue and received any information on either of these? -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
