Mahesh, Thanks. I heard that from someone else as well, but just wanted to verify. Does anyone know anything about #2.
On Tue, Feb 15, 2011 at 3:35 PM, Mahesh <mchand...@gmail.com> wrote: > ** For # 1: The attachment is not carried over to back-end application and > is as designed. The attachment can be viewed from Request Details link. > > Thanks > Mahesh > > On Tue, Feb 15, 2011 at 1:39 PM, Kevin Begosh <kbeg...@gmail.com> wrote: > >> ** >> List, >> I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's >> that create incidents. Everything works fine except for the following two >> things. >> >> 1. Attachment adding to the Service Request does not come over to the >> incident when created. There is a work info entry on the incident that >> says, "Attachment from Request Entry" but no attachment. >> 2. Update to the activity log on the service request does not update the >> work info on the incident. It does however update the activity log when a >> work info entry is created on the incident. >> >> I did a little digging and I have talk to a couple of people on these and >> I am hearing that both of these are not bugs, they are working on desgined. >> I was not 100% sure if that was accurate so I was wondering if anyone has >> worked on this issue and received any information on either of these? >> >> -- >> Kevin Begosh >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Kevin Begosh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
