Thanks. On Thu, Feb 24, 2011 at 8:14 AM, gurram sanjeevnaidu < [email protected]> wrote:
> ** Kevin, > > When we attach the attachment in the request entry, The attached entries > will not go in to the work info fields, If we want to view the attachments > we have to click on the view service request and it displays the all the > questions and attachments > > Thanks > Sanjeeva Naidu G > > On Sat, 19 Feb 2011 21:12:51 +0530 Kevin Begosh <[email protected]> wrote > >** > List, > I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's > that create incidents. Everything works fine except for the following two > things. > > 1. Attachment adding to the Service Request does not come over to the > incident when created. There is a work info entry on the incident that > says, "Attachment from Request Entry" but no attachment. > 2. Update to the activity log on the service request does not update the > work info on the incident. It does however update the activity log when a > work info entry is created on the incident. > > I did a little digging and I have talk to a couple of people on these and I > am hearing that both of these are not bugs, they are working on desgined. I > was not 100% sure if that was accurate so I was wondering if anyone has > worked on this issue and received any information on either of these? > > >-- > >Kevin Begosh > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > <http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle?>_attend > WWRUG11 > www.wwrug.com ARSlist: "Where the Answers Are"_ -- Kevin Begosh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
