Thanks Eli, I thought it did work in 2.2, that is why I am trying to find out if was taken away or of it is a bug On Wed, Feb 16, 2011 at 11:02 AM, Eli Schilling <[email protected]>wrote:
> ** > Hey Kevin, > > We're only on SRM 2.2 but item one is the same for us. I did open a ticket > with BMC and they said it was by design in order to reduce duplication in > the database. Its a real PITA though and we've considered adding some > direct links. Having to go back and forth to locate attachments is a waste > of time! > > As for item 2, we get work log copies either direction. So either they > removed some functionality going to 7.6 or you do have a bug in the > workflow. > > Cheers! > Eli > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Pierson, Shawn > *Sent:* Wednesday, February 16, 2011 6:34 AM > *To:* [email protected] > *Subject:* Re: SRM 7.6.03 Questions/Issues > > ** > > I have only looked into the first item, and you are correct that it is > described as being by design. However, there was a way to fix it in SRM > 2.2. Unfortunately, I haven’t found the fix yet in the latest version. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Southern Union > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Kevin Begosh > *Sent:* Tuesday, February 15, 2011 1:39 PM > *To:* [email protected] > *Subject:* SRM 7.6.03 Questions/Issues > > > > ** > > List, > > I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's > that create incidents. Everything works fine except for the following two > things. > > > > 1. Attachment adding to the Service Request does not come over to the > incident when created. There is a work info entry on the incident that > says, "Attachment from Request Entry" but no attachment. > > 2. Update to the activity log on the service request does not update the > work info on the incident. It does however update the activity log when a > work info entry is created on the incident. > > > > I did a little digging and I have talk to a couple of people on these and I > am hearing that both of these are not bugs, they are working on desgined. I > was not 100% sure if that was accurate so I was wondering if anyone has > worked on this issue and received any information on either of these? > > -- > Kevin Begosh > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 > www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Kevin Begosh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
