Thanks, David I needed this to show my client. They are bent on using the classic view and I have argued for the use of the best practice views, only to fall on deaf ears. With this EOL statement, it gives new strength to my position.
Saji -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, March 08, 2011 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 Not a rumor. There is a Statement of Direction posted: 24-Sep-2010 Provides end of life information for BMC Remedy ITSM Classic views. http://documents.bmc.com/products/documents/46/22/174622/174622.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Philip, Saji L Sent: Tuesday, March 08, 2011 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 Yes there is still a classic view. By default, the best practice view is shown. But I have heard rumors, that BMC will stop the classic view altogether. Saji -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Tuesday, March 08, 2011 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 Yes There is a separate form for Help Desk (do not remember the name) for classic view. Also the view (form) shown is configurable from the Application Administration Console. Atul -----Original Message----- From: "Frank Caruso" [caruso.fr...@gmail.com] Date: 03/08/2011 01:35 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.4 ** Can anyone confirm for me whether there is now only one view of the Help Desk form, the Best Practice View? Older versions you cold toggle between the BPV and the Classic View. Thank you _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
