Best practices are always improving, Claire. We can choose to improve our processes with them, or not.
Rick On Tue, Mar 8, 2011 at 12:13 PM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > I don't understand why BMC is making this product so much harder for people > to upgrade and use. My whole user base will have to learn a whole new > product this time around. The selling point was that they were used to > Remedy and there wouldn't be so much pain involved. We have so many people > that depend on the classic view and the ability to have a "private" tab. > > (((Just my opinion))) > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Easter, David > Sent: Tuesday, March 08, 2011 12:52 PM > To: arslist@ARSLIST.ORG > Subject: Re: ITSM 7.6.4 > > Not a rumor. There is a Statement of Direction posted: > > 24-Sep-2010 Provides end of life information for BMC Remedy > ITSM Classic views. > http://documents.bmc.com/products/documents/46/22/174622/174622.pdf > > > -David J. Easter > Manager of Product Management, Remedy Platform BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Philip, Saji L > Sent: Tuesday, March 08, 2011 10:47 AM > To: arslist@ARSLIST.ORG > Subject: Re: ITSM 7.6.4 > > Yes there is still a classic view. By default, the best practice view is > shown. But I have heard rumors, that BMC will stop the classic view > altogether. > > > Saji > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Atul Vohra > Sent: Tuesday, March 08, 2011 12:45 PM > To: arslist@ARSLIST.ORG > Subject: Re: ITSM 7.6.4 > > Yes > > There is a separate form for Help Desk (do not remember the name) for > classic view. Also the view (form) shown is configurable from the > Application Administration Console. > > > Atul > > > -----Original Message----- > From: "Frank Caruso" [caruso.fr...@gmail.com] > Date: 03/08/2011 01:35 PM > To: arslist@ARSLIST.ORG > Subject: ITSM 7.6.4 > > ** Can anyone confirm for me whether there is now only one view of the Help > Desk form, the Best Practice View? > Older versions you cold toggle between the BPV and the Classic View. > > Thank you > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 > www.wwrug.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
