Having worked for a little more than a decade with these products, I often
echo similar sentiments.. It makes some of our experiences less significant
although not completely obsolete.
Having said that though I sometimes do appreciate some of the changes. The
one change that I often found myself condemning often was the change with
the development tool formally known to us as the Admin tool.
I almost resisted that change until I really worked with the new tool.
Having experienced some of the benefits of the new Dev Studio, I really
wonder if I would be willing to switch back over to the old one.
I still do not like some of the control taken away from developers, with the
introduction of numerous plugins, some of which depend on external jar files
etc. that cannot easily be customized. Well it can but not with a point and
click like in the past. You cant help but notice though the significant
change in look and feel of consoles that would just not be possible without
these changes.. So I guess it has all come at some cost. Its no longer fully
true that you can customize the applications in under a few weeks like
Remedy used to claim in the past, which at one point was their biggest
marketing propaganda. Gives us all a little extra work.. Can you complain..
:-)
Joe
-----Original Message-----
From: Sanford, Claire
Sent: Tuesday, March 08, 2011 3:13 PM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: Re: ITSM 7.6.4
I don't understand why BMC is making this product so much harder for people
to upgrade and use. My whole user base will have to learn a whole new
product this time around. The selling point was that they were used to
Remedy and there wouldn't be so much pain involved. We have so many people
that depend on the classic view and the ability to have a "private" tab.
(((Just my opinion)))
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Easter, David
Sent: Tuesday, March 08, 2011 12:52 PM
To: [email protected]
Subject: Re: ITSM 7.6.4
Not a rumor. There is a Statement of Direction posted:
24-Sep-2010 Provides end of life information for BMC Remedy ITSM Classic
views. http://documents.bmc.com/products/documents/46/22/174622/174622.pdf
-David J. Easter
Manager of Product Management, Remedy Platform BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Philip, Saji L
Sent: Tuesday, March 08, 2011 10:47 AM
To: [email protected]
Subject: Re: ITSM 7.6.4
Yes there is still a classic view. By default, the best practice view is
shown. But I have heard rumors, that BMC will stop the classic view
altogether.
Saji
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Atul Vohra
Sent: Tuesday, March 08, 2011 12:45 PM
To: [email protected]
Subject: Re: ITSM 7.6.4
Yes
There is a separate form for Help Desk (do not remember the name) for
classic view. Also the view (form) shown is configurable from the
Application Administration Console.
Atul
-----Original Message-----
From: "Frank Caruso" [[email protected]]
Date: 03/08/2011 01:35 PM
To: [email protected]
Subject: ITSM 7.6.4
** Can anyone confirm for me whether there is now only one view of the Help
Desk form, the Best Practice View?
Older versions you cold toggle between the BPV and the Classic View.
Thank you
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