**
Correct 7.6.0x and on will only work in the web client.

Alan Blake
Knowlysis

--- On Thu, 3/24/11, Chowdhury, Tauf <[email protected]> wrote:

From: Chowdhury, Tauf <[email protected]>
Subject: Re: RKM 7.06.03 and the Fat Client
To: [email protected]
Date: Thursday, March 24, 2011, 8:47 AM

**

Rich,

RKM in 7.6.03 is definitely not going to work in the User Tool.

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 


From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Gard, Richard J
Sent: Thursday, March 24, 2011 10:44 AM
To: [email protected]
Subject: RKM 7.06.03 and the Fat Client

 

I was under the impression that ITSM 7.6.03 supported the fat client (User Tool?), but now I am discovering that RKM 7.6.03 generates Java-script errors unless you run it from the mid-tier (web).  What gives?

Knowledge Article

_javascript_ error when accessing Search Knowledge Management in RKM 7.6.03 in the USER TOOL

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Knowledge Article ID:

  

KA327237

Version:

  

1.0

Status:

  

Published

Published date:

  

01/20/2011

 

 

Best regards,
Rich

GIS-ISS-SEM

Service Technology Development Manager

ITIL Practisioner Certified: Support and Restore

 


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