Oh, I agree completely. And since the last resale we got from BMC was Alarmpoint – which we’ve never successfully implemented – another 3rd party app is not likely (except maybe Kinetic FAQ). It’s much more likely that our upper management will start looking at competing products. In the meantime, I’m betting that I will have to keep the RKM 7.2 server up even if we successfully move the ITSM systems to 7.6.04.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Thursday, March 24, 2011 3:57 PM To: [email protected] Subject: Re: RKM 7.06.03 and the Fat Client ** Chris, That's what 3rd party mobility solutions are for :) I say BS! I don't need more servers, apps and support contracts to do what is quickly becoming (or has become) standard functionality in business. Oh sure BMC will resell Aeroprise to you so it is conveniently on the same support contract... But it still is more infrastructure and more money. rant=off Jason On Thu, Mar 24, 2011 at 1:42 PM, strauss <[email protected]<mailto:[email protected]>> wrote: People here are asking if the RKM 7.6.04 content will be available to mobile devices. You can get to our RKM 7.2 content through our FAQ links or the public portal fairly easily from something like a tablet, or even a Palm Pre, but have to zoom in and out and scroll around to see everything; however, it does work. I’m guessing that since RKM 7.6.x forces you through mid-tier, and mid-tier does not work on mobile devices, that moving to 7.6.04 will block us from making the RKM content available on mobile devices. That’s supposed to be progress, correct? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Alan Blake Sent: Thursday, March 24, 2011 12:39 PM To: [email protected]<mailto:[email protected]> Subject: Re: RKM 7.06.03 and the Fat Client ** Correct 7.6.0x and on will only work in the web client. Alan Blake Knowlysis --- On Thu, 3/24/11, Chowdhury, Tauf <[email protected]<mailto:[email protected]>> wrote: From: Chowdhury, Tauf <[email protected]<mailto:[email protected]>> Subject: Re: RKM 7.06.03 and the Fat Client To: [email protected]<mailto:[email protected]> Date: Thursday, March 24, 2011, 8:47 AM ** Rich, RKM in 7.6.03 is definitely not going to work in the User Tool. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779<tel:646.483.2779> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Gard, Richard J Sent: Thursday, March 24, 2011 10:44 AM To: [email protected]<mailto:[email protected]> Subject: RKM 7.06.03 and the Fat Client I was under the impression that ITSM 7.6.03 supported the fat client (User Tool?), but now I am discovering that RKM 7.6.03 generates Java-script errors unless you run it from the mid-tier (web). What gives? Knowledge Article Javascript error when accessing Search Knowledge Management in RKM 7.6.03 in the USER TOOL [cid:[email protected]]<https://kb.bmc.com/infocenter/index?page=answers> Back to Answers<https://kb.bmc.com/infocenter/index?page=answers> [cid:[email protected]]<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&pmv=print&impressions=false&viewlocale=en_US> Printer Friendly<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&pmv=print&impressions=false&viewlocale=en_US> [cid:[email protected]]<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&actp=search&viewlocale=en_US&searchid=1300975655195#rate> Rate this Page<https://kb.bmc.com/infocenter/index?page=content&id=KA327237&actp=search&viewlocale=en_US&searchid=1300975655195#rate> Knowledge Article ID: KA327237 Version: 1.0 Status: Published Published date: 01/20/2011 Best regards, Rich 謝 謝 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
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