I am trying to allow the Help Desk supervisor at my company to have the ability to delete incidents. I have granted her userID the "Incident Master" permission, but the <delete> option is grayed out under "Actions"( <CRTL>+D does not work either).
>From what I can see, currently, only the "Administrator" has access to delete >incidents. I don't want her to have "Administrator" permissions. Where can I check to see why "Incident Master" does not have permissions to delete tickets. Or where to check I don't recall custom workflow (at least that I have made) to disallow this. Thanks - Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
