Hi,
I am not so sure...
The basic-tab of form-properties has a couple of new settings in 7.6.04.
One is:
[ ] Allow Delete
This option is not checked by default.
I checked the 7.6.04 documentation, and this option is not described...
These are the undocumented fields extra fields in form-properties:
------------------------------------------------------------
Form Properties -> Basic
...
------------------------------------------------------------
[ ] Disable Status History
[ ] Allow Delete
------------------------------------------------------------
[ ] Allow Drill Down in Web Reports
------------------------------------------------------------
Localize Form Views = All/Only for Selection Field aliases
[ ] Localize Form Data
------------------------------------------------------------
Best Regards - Misi, RRR AB, http://www.rrr.se
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> Marcelo,
> The menu option is only EVER enabled for administrators. The run-process
> to
> delete a record is the only way to enable delete for non admins.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Martinez, Marcelo A
> Sent: Monday, April 11, 2011 4:14 PM
> To: [email protected]
> Subject: ability to delte incidents
>
> I am trying to allow the Help Desk supervisor at my company to have the
> ability to delete incidents. I have granted her userID the "Incident
> Master"
> permission, but the <delete> option is grayed out under "Actions"(
> <CRTL>+D
> does not work either).
>
>>From what I can see, currently, only the "Administrator" has access to
> delete incidents. I don't want her to have "Administrator" permissions.
>
> Where can I check to see why "Incident Master" does not have permissions
> to
> delete tickets. Or where to check
>
> I don't recall custom workflow (at least that I have made) to disallow
> this.
>
> Thanks - Marcelo
>
> ____________________________________________________________________________
> ___
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