I was looking at the BMC provided tool: Permissions_Roles_7_6rev2.exe Selecting "Full access to create, modify and delete all incidents" gives you a permission of "Incident Master" therefore I assumed that this would work for this person. I am unsure why this is not working for me --- I wonder if anyone else can try this permission role and IS able to delete incidents. I'm running ARS 7.1/ITSM 7.0.03
I'm not worried about orphaned records, as the incidents to be deleted do not have associations or workinfo entries. Thanks LJ, Tauf, and Misi how would I enable the run-process for non-admins? Marcelo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Monday, April 11, 2011 11:20 PM To: [email protected] Subject: Re: ability to delete incidents Hi, I am not so sure... The basic-tab of form-properties has a couple of new settings in 7.6.04. One is: [ ] Allow Delete This option is not checked by default. I checked the 7.6.04 documentation, and this option is not described... These are the undocumented fields extra fields in form-properties: ------------------------------------------------------------ Form Properties -> Basic ... ------------------------------------------------------------ [ ] Disable Status History [ ] Allow Delete ------------------------------------------------------------ [ ] Allow Drill Down in Web Reports ------------------------------------------------------------ Localize Form Views = All/Only for Selection Field aliases [ ] Localize Form Data ------------------------------------------------------------ Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Marcelo, > The menu option is only EVER enabled for administrators. The run-process > to > delete a record is the only way to enable delete for non admins. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Martinez, Marcelo A > Sent: Monday, April 11, 2011 4:14 PM > To: [email protected] > Subject: ability to delte incidents > > I am trying to allow the Help Desk supervisor at my company to have the > ability to delete incidents. I have granted her userID the "Incident > Master" > permission, but the <delete> option is grayed out under "Actions"( > <CRTL>+D > does not work either). > >>From what I can see, currently, only the "Administrator" has access to > delete incidents. I don't want her to have "Administrator" permissions. > > Where can I check to see why "Incident Master" does not have permissions > to > delete tickets. Or where to check > > I don't recall custom workflow (at least that I have made) to disallow > this. > > Thanks - Marcelo > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
