Marcelo, Keep in mind that with these "core" ITSM records such as Incident and Change, deleting the record may lead to a lot of orphaned relationship records which do not get deleted. You may see ghost instances in your overview or incident consoles, tasks that have no parent incident, etc...
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: Monday, April 11, 2011 6:14 PM To: [email protected] Subject: ability to delte incidents I am trying to allow the Help Desk supervisor at my company to have the ability to delete incidents. I have granted her userID the "Incident Master" permission, but the <delete> option is grayed out under "Actions"( <CRTL>+D does not work either). >From what I can see, currently, only the "Administrator" has access to delete incidents. I don't want her to have "Administrator" permissions. Where can I check to see why "Incident Master" does not have permissions to delete tickets. Or where to check I don't recall custom workflow (at least that I have made) to disallow this. Thanks - Marcelo ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
