Marcelo, The menu option is only EVER enabled for administrators. The run-process to delete a record is the only way to enable delete for non admins.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: Monday, April 11, 2011 4:14 PM To: [email protected] Subject: ability to delte incidents I am trying to allow the Help Desk supervisor at my company to have the ability to delete incidents. I have granted her userID the "Incident Master" permission, but the <delete> option is grayed out under "Actions"( <CRTL>+D does not work either). >From what I can see, currently, only the "Administrator" has access to delete incidents. I don't want her to have "Administrator" permissions. Where can I check to see why "Incident Master" does not have permissions to delete tickets. Or where to check I don't recall custom workflow (at least that I have made) to disallow this. Thanks - Marcelo ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
