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Geoff, I understand the issue quite well. You may have a "process" that takes considerable time to continue -- and you choose not to have the user wait. We have built that functionality into a product we call Kinetic Task. Check it out here: http://www.kineticdata.com/Products/KineticTask/index.html Fundamentally - the issue is you may have workflow that needs to run "out of phase" with the user. BTW - this is the backend to Kinetic Request. If you remember -- we announced this at WWRUG09 - and won an award "Most innovative product for BMC Remedy". This particular product is well received by TELCOs and major provisioning organizations. (Service Providers) Sidenote: -- we have it hooked into AWS EC2 -- so we can trigger EC2 functions from forms in (Kinetic). Check here for pre-written "handlers": http://ktc.kineticdata.com/ The handler system is designed that you can use "off the shelf/prewritten handlers" -- or build your own and register them into the system. Fundamentally - the system runs in Java -- waits for activity in Remedy (or any data source) then finds a matching process tree - and executes it. The process steps can be automated or human interactions. It rocks !!! (of course I might be biased) -John On May 4, 2011, at 2:00 PM, Geoffrey Endresen wrote: ** We generally use Filter APIs during set fields operations that would be Phase 1. But we have a feature where we want call the Filter API that would run after the ticket is committed to the DB. Any ideas? -- -Geoff Endresen Amazon.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award [email protected] 651.556.0930 I www.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
