Hi Geoff,
Read up on the PROCESS Application-Release-Pending might be useful, use to commit all actions to the DB, just need to verify if this includes all phases, did not play with it a lot. Then run workflow thereafter to call the API. Regards Francois -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Geoff Endresen Sent: Monday, May 09, 2011 6:40 AM To: [email protected] Subject: Re: Is there a way to make a Filter API Plugin run in Phase Thanks for All good ideas: After reading the filter phases again to be sure, I cannot use push fields because they fire in phase 2 ;-( before the commit. Tricky idea about after submit active link. But that won't fire in cases where the transaction was triggered by an API call instead of the User Tool. And I'm still in the dark ages using v7.1, but I did think about the notification API. I had previously thought about using a run process, but that can get out of control quickly by spawning many extra unix processes. Here's what I've decided upon: I'm going to use DSO to push to another form and then call the filter API from there. Thanks, -Geoff Endresen On May 7, 2011, at 8:30 AM, Jarl Grøneng <[email protected]<mailto:[email protected]>> wrote: > If your on 7.6.4 you can use the Alert --> Web service plug-in in AR > System. This is asyncron, and will probably do what you want. > > Page 260 in BMC Remedy Action Request System 7.6.04 Configuration > Guide > > -- > J > > > > 2011/5/4 Geoffrey Endresen > <[email protected]<mailto:[email protected]>>: >> ** >> We generally use Filter APIs during set fields operations that would >> be Phase 1. >> >> But we have a feature where we want call the Filter API that would >> run after the ticket is committed to the DB. >> >> Any ideas? >> >> -- >> -Geoff Endresen >> Amazon.com >> _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the >> Answers Are"_ > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the Answers Are" ________________________________ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road & Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you.
