Thanks Francois, I will take a look at it tomorrow morning when I get into the office. I will try the push fields to form B and then calling the filter API.
Thanks, -Geoff Endresen On May 8, 2011, at 9:46 PM, Francois Seegers <[email protected]> wrote: > Hi Geoff, > > > > Read up on the PROCESS Application-Release-Pending might be useful, use to > commit all actions to the DB, just need to verify if this includes all > phases, did not play with it a lot. Then run workflow thereafter to call the > API. > > > > Regards > > Francois > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Geoff Endresen > Sent: Monday, May 09, 2011 6:40 AM > To: [email protected] > Subject: Re: Is there a way to make a Filter API Plugin run in Phase > > > > Thanks for All good ideas: > > > > After reading the filter phases again to be sure, I cannot use push fields > because they fire in phase 2 ;-( before the commit. > > > > Tricky idea about after submit active link. But that won't fire in cases > where the transaction was triggered by an API call instead of the User Tool. > > > > And I'm still in the dark ages using v7.1, but I did think about the > notification API. > > > > I had previously thought about using a run process, but that can get out of > control quickly by spawning many extra unix processes. > > > > Here's what I've decided upon: I'm going to use DSO to push to another form > and then call the filter API from there. > > > > Thanks, > > -Geoff Endresen > > > > On May 7, 2011, at 8:30 AM, Jarl Grøneng <[email protected]> wrote: > > > > > If your on 7.6.4 you can use the Alert --> Web service plug-in in AR > > > System. This is asyncron, and will probably do what you want. > > > > > > Page 260 in BMC Remedy Action Request System 7.6.04 Configuration > > > Guide > > > > > > -- > > > J > > > > > > > > > > > > 2011/5/4 Geoffrey Endresen <[email protected]>: > > >> ** > > >> We generally use Filter APIs during set fields operations that would > > >> be Phase 1. > > >> > > >> But we have a feature where we want call the Filter API that would > > >> run after the ticket is committed to the DB. > > >> > > >> Any ideas? > > >> > > >> -- > > >> -Geoff Endresen > > >> Amazon.com > > >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > > ______________________________________________________________________ > > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 > www.wwrug.com ARSList: "Where the Answers Are" > > > Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 > (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za > Midridge Office Estate, International Business Gateway, cnr New Road & Sixth > Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 > > DISCLAIMER: This email and any files transmitted with it are confidential and > are intended solely for the use of the individual or entity to whom they are > addressed. This communication represents the originator's personal views and > opinions, which do not necessarily reflect those of Blue Turtle Technologies > (Pty) Ltd. If you are not the original recipient or the person responsible > for delivering the email to the intended recipient, be advised that you have > received this email in error, and that any use, dissemination, forwarding, > printing, or copying of this email is strictly prohibited. If you received > this email in error, please immediately notify the sender. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
