Hello, There is way to force any set field action in phase 2. This is little cumbersome, but here is the trick:
- Create a filter with a push action in a temporary table, immediately followed by a delete action (you delete the record you just created) - Create a filter on the temporary table that runs on Delete, and that will push a temp field in your original table - Create a filter that runs the Set action with Run If set to 'Temp Field' = "Yes" As the delete action is run in phase 2, the set field action will be run in phase 2 as well. I have been using this trick for months now, and it allowed me to build workflow I had never been able to do before. ARSmarts Support Team ARSmarts, your most useful AR System companion. www.ARSmarts.com On 11 May 2011, at 04:03, Jason Miller wrote: > ** Thanks for the tip Jarl! That looks pretty interesting. How long has > that been there? > > Jason > > On Sat, May 7, 2011 at 8:30 AM, Jarl Grøneng <[email protected]> wrote: > If your on 7.6.4 you can use the Alert --> Web service plug-in in AR > System. This is asyncron, and will probably do what you want. > > Page 260 in BMC Remedy Action Request System 7.6.04 Configuration Guide > > -- > J > > > > 2011/5/4 Geoffrey Endresen <[email protected]>: > > ** > > We generally use Filter APIs during set fields operations that would be > > Phase 1. > > > > But we have a feature where we want call the Filter API that would run after > > the ticket is committed to the DB. > > > > Any ideas? > > > > -- > > -Geoff Endresen > > Amazon.com > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
