Yes, you can automatically generate ticket form Alarms or events systems such as TIVOLI, NETCOOL, CIC in these tools there a task execution module that can execute command such as API (Java, C) , web-service or mail-SMTP when the probe discover a problem using SNMP or TIVOLI event. Such kind of API I developed them myself.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Philip, Saji L Sent: Wednesday, May 11, 2011 4:27 PM To: [email protected] Subject: Creating Trouble tickets automatically ** Hey, Listers Maybe this has been discussed previously, and I have been searching to find some answers. But I wanted to ask, has anyone designed something to generate a trouble tickets in Remedy from alerts from a network monitoring tool? I am tasked to find a away to integrate Solarwinds/Orion to generate tickets on event alerts coming from this NMS. They do not like using Remedies e-mail engine for this purpose. SNMP traps, APIs, etc.... Any advice or clue would be greatly appreciated. Thanks, Saji _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
