You can also use Meta-Update which uses the API but requires no programming. Any ARS developer has the skills to script data operations with Meta-Update without any knowledge or programming or the API.
Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: <mailto:[email protected]> Ben.Chernys _AT_ softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ali A. Musa Sent: May-11-11 15:35 To: [email protected] Subject: Re: Creating Trouble tickets automatically ** Yes, you can automatically generate ticket form Alarms or events systems such as TIVOLI, NETCOOL, CIC in these tools there a task execution module that can execute command such as API (Java, C) , web-service or mail-SMTP when the probe discover a problem using SNMP or TIVOLI event. Such kind of API I developed them myself. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Philip, Saji L Sent: Wednesday, May 11, 2011 4:27 PM To: [email protected] Subject: Creating Trouble tickets automatically ** Hey, Listers Maybe this has been discussed previously, and I have been searching to find some answers. But I wanted to ask, has anyone designed something to generate a trouble tickets in Remedy from alerts from a network monitoring tool? I am tasked to find a away to integrate Solarwinds/Orion to generate tickets on event alerts coming from this NMS. They do not like using Remedies e-mail engine for this purpose. SNMP traps, APIs, etc.. Any advice or clue would be greatly appreciated. Thanks, Saji _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
