Saji, I believe you can configure Orion to call a perl script that sends a SOAP message into a Remedy web service. From there you can have custom staging form that pulls in data from other forms (i.e. product category info from CMDB on the affected asset to do automatic assignment) and then submits it to the HPD:IncidentInterface_Create form. We do something similar and it works like a charm.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Philip, Saji L Sent: Wednesday, May 11, 2011 9:27 AM To: [email protected] Subject: Creating Trouble tickets automatically ** Hey, Listers Maybe this has been discussed previously, and I have been searching to find some answers. But I wanted to ask, has anyone designed something to generate a trouble tickets in Remedy from alerts from a network monitoring tool? I am tasked to find a away to integrate Solarwinds/Orion to generate tickets on event alerts coming from this NMS. They do not like using Remedies e-mail engine for this purpose. SNMP traps, APIs, etc.. Any advice or clue would be greatly appreciated. Thanks, Saji _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
smime.p7s
Description: S/MIME cryptographic signature
