Bala, support was able to help. I had to set the Authentication Server in the Mid-Tier config tool. This fixed the original problem, but yes, we're getting ARERR 49003, Old Password Is Not Correct. I mentioned this to support a couple of hours ago. I'm glad you responded; now that I know it's un-fixable right now I can move on. BTW 49003 is not in the Error Messages guide. Thanks for the help!
Drew On Thu, May 12, 2011 at 10:50 AM, Bala iLink <[email protected]>wrote: > ** > HI > > They are able to see the change password but there is a bug in OTB In > Midtier change password is not working as it always throw an error msg "Old > Password is not correct" but it is working fine in user tool > > we have raised a ticket with bmc waiting for the response > > Thanks > Bala > ------------------------------ > Date: Tue, 10 May 2011 11:40:22 -0600 > From: [email protected] > > Subject: Reset Password At Login, Web Version > To: [email protected] > > ** > Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my > users are prompted to change their password when logging into the User Tool, > but not when they are logging onto the web version. Is this expected > behavior? Have I missed a setting somewhere? Thanks for the help! > > Drew Shuller > Remedy Admin > Joint Task Force Bravo > Soto Cano Air Base > Comayagua, Honduras > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
