Hi Drew Yes BMC accepted this issue and currently suggested a workaround to fix it
Thanks Bala > 2011/5/12 Drew Shuller <[email protected]>: > > ** > > Bala, support was able to help. I had to set the Authentication Server in > > the Mid-Tier config tool. This fixed the original problem, but yes, we're > > getting ARERR 49003, Old Password Is Not Correct. I mentioned this to > > support a couple of hours ago. I'm glad you responded; now that I know it's > > un-fixable right now I can move on. BTW 49003 is not in the Error Messages > > guide. Thanks for the help! > > > > Drew > > > > On Thu, May 12, 2011 at 10:50 AM, Bala iLink <[email protected]> > > wrote: > >> > >> ** > >> HI > >> > >> They are able to see the change password but there is a bug in OTB In > >> Midtier change password is not working as it always throw an error msg "Old > >> Password is not correct" but it is working fine in user tool > >> > >> we have raised a ticket with bmc waiting for the response > >> > >> Thanks > >> Bala > >> ________________________________ > >> Date: Tue, 10 May 2011 11:40:22 -0600 > >> From: [email protected] > >> Subject: Reset Password At Login, Web Version > >> To: [email protected] > >> > >> ** > >> Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my users > >> are prompted to change their password when logging into the User Tool, but > >> not when they are logging onto the web version. Is this expected behavior? > >> Have I missed a setting somewhere? Thanks for the help! > >> > >> Drew Shuller > >> Remedy Admin > >> Joint Task Force Bravo > >> Soto Cano Air Base > >> Comayagua, Honduras > >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
