Our ITSM 7.6.04.01 system is now live, and of course it immediately started spitting an error we have never seen in testing:
Sun Aug 07 18:44:06 2011 : Action Request System(R) Server x64 Version 7.6.04 SP1 HotFix 01 201107051610 (c) Copyright 1991-2011 BMC Software, Inc. Mon Aug 08 08:08:06 2011 390620 : : You do not have permission to modify incident """INC000000071480""". You must be a member of owner group, Enrollment Mgmt CSS with the functional role of either support group manager or support group lead. (ARERR 1291020) Mon Aug 08 08:08:05 2011 390620 : An application command failed. (ARERR 4554) Mon Aug 08 08:08:05 2011 Application-Delete-Entry "SYS:Action" 000000001001664 Mon Aug 08 08:08:06 2011 390620 : : You do not have permission to modify incident """INC000000071480""". You must be a member of owner group, Enrollment Mgmt CSS with the functional role of either support group manager or support group lead. (ARERR 1291020) Mon Aug 08 08:08:06 2011 390620 : An application command failed. (ARERR 4554) Mon Aug 08 08:08:06 2011 Application-Delete-Entry "SYS:Action" 000000001001665 Mon Aug 08 08:10:19 2011 390620 : : You do not have permission to modify incident """INC000000071481""". You must be a member of owner group, Enrollment Mgmt CSS with the functional role of either support group manager or support group lead. (ARERR 1291020) Mon Aug 08 08:10:19 2011 390620 : An application command failed. (ARERR 4554) Mon Aug 08 08:10:19 2011 Application-Delete-Entry "SYS:Action" 000000001001667 Mon Aug 08 08:10:19 2011 390620 : : You do not have permission to modify incident """INC000000071481""". You must be a member of owner group, Enrollment Mgmt CSS with the functional role of either support group manager or support group lead. (ARERR 1291020) Mon Aug 08 08:10:19 2011 390620 : An application command failed. (ARERR 4554) Mon Aug 08 08:10:19 2011 Application-Delete-Entry "SYS:Action" 000000001001668 Mon Aug 08 08:20:22 2011 390620 : : You do not have the authority to modify incident, """INC000000071494""". You must be a member or an associate member of either the owner group (Helpdesk) or the assigned group (Helpdesk). (ARERR 1291018) Mon Aug 08 08:20:22 2011 390620 : An application command failed. (ARERR 4554) Mon Aug 08 08:20:22 2011 Application-Delete-Entry "SYS:Action" 000000001001674 Has anyone seen this one fly by? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
