The culprit is HPD:INC:ChkModClose_020_GetRole. Of course, all I will be doing is suppressing the error message, correct?
I haven't managed to catch the error in the filter log to see if the Application Delete Entry actually failed. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: Monday, August 08, 2011 9:44 AM To: [email protected] Subject: Re: ARERROR.LOG entries ** You are correct - the validation is in Filters. Here is at least a partial list of validation Filters to check: * Add AND $USER$ != "AR_ESCALATOR" to the Run If qualification of the following Filters: * CTM:PPL:VerifyManageInfo_142_Msg * CTM:PPL:VerifyManageInfo_141_Check * CTM:PPL:ChkUnrestrictedAccess-Fail2_596 * CTM:PPL:ChkUnrestrictedAccess-Fail_596 * CTM:PPL:LOGINCannotSubmitLogin_151_E * CTM:PPL:LICENSECannotSetCreate_151_E * CTM:PPL:VerifyPasswordAccess_151_E Rick On Mon, Aug 8, 2011 at 7:20 AM, strauss <[email protected]<mailto:[email protected]>> wrote: ** Oh, that sounds exactly correct - I triggered some similar errors last week when one of the Kinetic Request webs was installed with Demo as the primary account (out on the Kinetic java app on the web server) instead of the correct one that Kinetic normally uses - which has full application permissions. I have a ticket open, but as usual the 1st line support person has no idea what I'm talking about, so it may take a while to reach an intelligent life form. I'm guessing filters though, not active links for any Application-Delete-Entry "SYS:Action", since this was raised to the server's arerror.log. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Rick Cook Sent: Monday, August 08, 2011 9:11 AM To: [email protected]<mailto:[email protected]> Subject: Re: ARERROR.LOG entries ** Chris, I have seen this before, when AR_ESCALATOR didn't have the necessary application permissions (which we are powerless to grant). The workaround was to exempt that user from the permission validation Active Links. Not saying that's what you're seeing, just that it was the cause the last time I saw something like that. Rick On Mon, Aug 8, 2011 at 7:04 AM, strauss <[email protected]<mailto:[email protected]>> wrote: Our ITSM 7.6.04.01 system is now live, and of course it immediately started spitting an error we have never seen in testing: Sun Aug 07 18:44:06 2011 : Action Request System(R) Server x64 Version 7.6.04 SP1 HotFix 01 201107051610 (c) Copyright 1991-2011 BMC Software, Inc. Mon Aug 08 08:08:06 2011 390620 : : You do not have permission to modify incident """INC000000071480""". You must be a member of owner group, Enrollment Mgmt CSS with the functional role of either support group manager or support group lead. (ARERR 1291020) Mon Aug 08 08:08:05 2011 390620 : An application command failed. (ARERR 4554) Mon Aug 08 08:08:05 2011 Application-Delete-Entry "SYS:Action" 000000001001664 Mon Aug 08 08:08:06 2011 390620 : : You do not have permission to modify incident """INC000000071480""". You must be a member of owner group, Enrollment Mgmt CSS with the functional role of either support group manager or support group lead. (ARERR 1291020) Mon Aug 08 08:08:06 2011 390620 : An application command failed. (ARERR 4554) Mon Aug 08 08:08:06 2011 Application-Delete-Entry "SYS:Action" 000000001001665 Mon Aug 08 08:10:19 2011 390620 : : You do not have permission to modify incident """INC000000071481""". You must be a member of owner group, Enrollment Mgmt CSS with the functional role of either support group manager or support group lead. (ARERR 1291020) Mon Aug 08 08:10:19 2011 390620 : An application command failed. (ARERR 4554) Mon Aug 08 08:10:19 2011 Application-Delete-Entry "SYS:Action" 000000001001667 Mon Aug 08 08:10:19 2011 390620 : : You do not have permission to modify incident """INC000000071481""". You must be a member of owner group, Enrollment Mgmt CSS with the functional role of either support group manager or support group lead. (ARERR 1291020) Mon Aug 08 08:10:19 2011 390620 : An application command failed. (ARERR 4554) Mon Aug 08 08:10:19 2011 Application-Delete-Entry "SYS:Action" 000000001001668 Mon Aug 08 08:20:22 2011 390620 : : You do not have the authority to modify incident, """INC000000071494""". You must be a member or an associate member of either the owner group (Helpdesk) or the assigned group (Helpdesk). (ARERR 1291018) Mon Aug 08 08:20:22 2011 390620 : An application command failed. (ARERR 4554) Mon Aug 08 08:20:22 2011 Application-Delete-Entry "SYS:Action" 000000001001674 Has anyone seen this one fly by? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
