Another interesting complaint today. Apparently the WorkLog Notes field (Notes: 304247080 z1D_Note) is resisting editing and limiting entry on the Incident form, where it is limited to 255 characters. The underlying field on HPD:WorkLog is 0 length (Notes 1000000151 Detailed Description), and the equivalent field on HPD:Help Desk Dialogs is also 0 length (Notes 301398800 z1D_Details). One of the problems is that the HPD:WorkLog form contains many records where this field is already populated well beyond 255 characters - throwing an error when you view and try to edit one of them through the Incident form.
The disconnect between HPD:Help Desk and HPD:Help Desk Dialogs is even more puzzling, although the latter is Display Only and stores no data so 0 length comes cheap. I'll be forced to consider lengthening it on the Incident form overlay, and if it gets big enough to require a BLOB then I might as well go for unlimited. The helpdesk also complained that it would not accept carriage returns when typing inside the text box; I'm not sure what that's all about, or how to correct it. Of course this did not show up in testing since no one bothered entering anything lengthy in a test ticket. Any comments from anyone who has already gone down this road? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
