Technically, you are exempting the current user from being validated, which has the effect of suppressing the error message and allowing the transaction to process as it should.
This is something that many users will see on 7.6.04. BMC supposedly has a hot fix for it, but it has all of the makings of one of those fixes that gets accidentally left out of a subsequent patch/SP/hotfix, so keep your eyes and ears open for errors like this even if you think you are current. Rick On Mon, Aug 8, 2011 at 9:41 AM, strauss <[email protected]> wrote: > ** > > The culprit is HPD:INC:ChkModClose_020_GetRole. Of course, all I will be > doing is suppressing the error message, correct?**** > > ** ** > > I haven’t managed to catch the error in the filter log to see if the > Application Delete Entry actually failed.**** > > ** ** > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ **** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Rick Cook > *Sent:* Monday, August 08, 2011 9:44 AM > > *To:* [email protected] > *Subject:* Re: ARERROR.LOG entries**** > > ** ** > > ** You are correct - the validation is in Filters. Here is at least a > partial list of validation Filters to check:**** > > - Add *AND $USER$ != “AR_ESCALATOR”* to the Run If qualification of the > following Filters:**** > - CTM:PPL:VerifyManageInfo_142_Msg **** > - CTM:PPL:VerifyManageInfo_141_Check **** > - CTM:PPL:ChkUnrestrictedAccess-Fail2_596 **** > - CTM:PPL:ChkUnrestrictedAccess-Fail_596**** > - CTM:PPL:LOGINCannotSubmitLogin_151_E**** > - CTM:PPL:LICENSECannotSetCreate_151_E**** > - CTM:PPL:VerifyPasswordAccess_151_E**** > > Rick**** > > On Mon, Aug 8, 2011 at 7:20 AM, strauss <[email protected]> wrote:**** > > ** **** > > Oh, that sounds exactly correct – I triggered some similar errors last week > when one of the Kinetic Request webs was installed with Demo as the primary > account (out on the Kinetic java app on the web server) instead of the > correct one that Kinetic normally uses – which has full application > permissions. I have a ticket open, but as usual the 1st line support > person has no idea what I’m talking about, so it may take a while to reach > an intelligent life form. I’m guessing filters though, not active links for > any Application-Delete-Entry "SYS:Action", since this was raised to the > server’s arerror.log.**** > > **** > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ **** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Rick Cook > *Sent:* Monday, August 08, 2011 9:11 AM > *To:* [email protected] > *Subject:* Re: ARERROR.LOG entries**** > > **** > > ** Chris, I have seen this before, when AR_ESCALATOR didn't have the > necessary application permissions (which we are powerless to grant). The > workaround was to exempt that user from the permission validation Active > Links. Not saying that's what you're seeing, just that it was the cause the > last time I saw something like that. > > Rick**** > > On Mon, Aug 8, 2011 at 7:04 AM, strauss <[email protected]> wrote:**** > > Our ITSM 7.6.04.01 system is now live, and of course it immediately started > spitting an error we have never seen in testing: > > Sun Aug 07 18:44:06 2011 : Action Request System(R) Server x64 Version > 7.6.04 SP1 HotFix 01 201107051610 > (c) Copyright 1991-2011 BMC Software, Inc. > Mon Aug 08 08:08:06 2011 390620 : : You do not have permission to modify > incident """INC000000071480""". You must be a member of owner group, > Enrollment Mgmt CSS with the functional role of either support group manager > or support group lead. (ARERR 1291020) > Mon Aug 08 08:08:05 2011 390620 : An application command failed. (ARERR > 4554) > Mon Aug 08 08:08:05 2011 Application-Delete-Entry "SYS:Action" > 000000001001664 > Mon Aug 08 08:08:06 2011 390620 : : You do not have permission to modify > incident """INC000000071480""". You must be a member of owner group, > Enrollment Mgmt CSS with the functional role of either support group manager > or support group lead. (ARERR 1291020) > Mon Aug 08 08:08:06 2011 390620 : An application command failed. (ARERR > 4554) > Mon Aug 08 08:08:06 2011 Application-Delete-Entry "SYS:Action" > 000000001001665 > Mon Aug 08 08:10:19 2011 390620 : : You do not have permission to modify > incident """INC000000071481""". You must be a member of owner group, > Enrollment Mgmt CSS with the functional role of either support group manager > or support group lead. (ARERR 1291020) > Mon Aug 08 08:10:19 2011 390620 : An application command failed. (ARERR > 4554) > Mon Aug 08 08:10:19 2011 Application-Delete-Entry "SYS:Action" > 000000001001667 > Mon Aug 08 08:10:19 2011 390620 : : You do not have permission to modify > incident """INC000000071481""". You must be a member of owner group, > Enrollment Mgmt CSS with the functional role of either support group manager > or support group lead. (ARERR 1291020) > Mon Aug 08 08:10:19 2011 390620 : An application command failed. (ARERR > 4554) > Mon Aug 08 08:10:19 2011 Application-Delete-Entry "SYS:Action" > 000000001001668 > Mon Aug 08 08:20:22 2011 390620 : : You do not have the authority to > modify incident, """INC000000071494""". You must be a member or an associate > member of either the owner group (Helpdesk) or the assigned group > (Helpdesk). (ARERR 1291018) > Mon Aug 08 08:20:22 2011 390620 : An application command failed. (ARERR > 4554) > Mon Aug 08 08:20:22 2011 Application-Delete-Entry "SYS:Action" > 000000001001674 > > Has anyone seen this one fly by? > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/**** > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
