Chris, I have seen this before, when AR_ESCALATOR didn't have the necessary application permissions (which we are powerless to grant). The workaround was to exempt that user from the permission validation Active Links. Not saying that's what you're seeing, just that it was the cause the last time I saw something like that.
Rick On Mon, Aug 8, 2011 at 7:04 AM, strauss <[email protected]> wrote: > Our ITSM 7.6.04.01 system is now live, and of course it immediately started > spitting an error we have never seen in testing: > > Sun Aug 07 18:44:06 2011 : Action Request System(R) Server x64 Version > 7.6.04 SP1 HotFix 01 201107051610 > (c) Copyright 1991-2011 BMC Software, Inc. > Mon Aug 08 08:08:06 2011 390620 : : You do not have permission to modify > incident """INC000000071480""". You must be a member of owner group, > Enrollment Mgmt CSS with the functional role of either support group manager > or support group lead. (ARERR 1291020) > Mon Aug 08 08:08:05 2011 390620 : An application command failed. (ARERR > 4554) > Mon Aug 08 08:08:05 2011 Application-Delete-Entry "SYS:Action" > 000000001001664 > Mon Aug 08 08:08:06 2011 390620 : : You do not have permission to modify > incident """INC000000071480""". You must be a member of owner group, > Enrollment Mgmt CSS with the functional role of either support group manager > or support group lead. (ARERR 1291020) > Mon Aug 08 08:08:06 2011 390620 : An application command failed. (ARERR > 4554) > Mon Aug 08 08:08:06 2011 Application-Delete-Entry "SYS:Action" > 000000001001665 > Mon Aug 08 08:10:19 2011 390620 : : You do not have permission to modify > incident """INC000000071481""". You must be a member of owner group, > Enrollment Mgmt CSS with the functional role of either support group manager > or support group lead. (ARERR 1291020) > Mon Aug 08 08:10:19 2011 390620 : An application command failed. (ARERR > 4554) > Mon Aug 08 08:10:19 2011 Application-Delete-Entry "SYS:Action" > 000000001001667 > Mon Aug 08 08:10:19 2011 390620 : : You do not have permission to modify > incident """INC000000071481""". You must be a member of owner group, > Enrollment Mgmt CSS with the functional role of either support group manager > or support group lead. (ARERR 1291020) > Mon Aug 08 08:10:19 2011 390620 : An application command failed. (ARERR > 4554) > Mon Aug 08 08:10:19 2011 Application-Delete-Entry "SYS:Action" > 000000001001668 > Mon Aug 08 08:20:22 2011 390620 : : You do not have the authority to > modify incident, """INC000000071494""". You must be a member or an associate > member of either the owner group (Helpdesk) or the assigned group > (Helpdesk). (ARERR 1291018) > Mon Aug 08 08:20:22 2011 390620 : An application command failed. (ARERR > 4554) > Mon Aug 08 08:20:22 2011 Application-Delete-Entry "SYS:Action" > 000000001001674 > > Has anyone seen this one fly by? > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
