Perfect!  Thank you!

________________________________

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Tanner, Doug
Sent: Monday, October 03, 2011 9:39 AM
To: [email protected]
Subject: Re: ARS 7.1 / ITSM 7.0.3 / Exchange 2010


** 

We are on ARS 7.1 Patch 11 and using Exchange 2010 (MAPI)

Working great, we are a CUSTOM shop J

Doug

 

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of patrick zandi
Sent: Friday, September 30, 2011 2:10 PM
To: [email protected]
Subject: Re: ARS 7.1 / ITSM 7.0.3 / Exchange 2010

 

** you can use a mail relay which is I think Matthew is pointing out.. our is 
Solaris..



On Fri, Sep 30, 2011 at 2:05 PM, Matthew Perrault 
<[email protected]> wrote:

** 

We are on 7.1, and we are using the POP protocol with exchange 2010.

Haven't had too many issues with it.

 

Matt P.

 

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS
Sent: Friday, September 30, 2011 12:49 PM


To: [email protected]
Subject: Re: ARS 7.1 / ITSM 7.0.3 / Exchange 2010

 

** 

Does anyone with 7.0.3 have it receiving emails from an Exchange 2010 server?  
I won't be able to upgrade our ARS & ITSM until next year.

 

________________________________

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of patrick zandi
Sent: Friday, September 30, 2011 10:47 AM
To: [email protected]
Subject: Re: ARS 7.1 / ITSM 7.0.3 / Exchange 2010

** Maybe 7.7  takes care of that.. 

On Fri, Sep 30, 2011 at 1:41 PM, LJ LongWing <[email protected]> wrote:

** 

Looks like 7.6.4 supports Exchange 2007 at the highest

 

Remedy Email Engine (Windows) 

Microsoft Exchange 2000, 2003 SP1, 2007 (64-bit) 

Email/MAPI, IMAP, POP3, SMTP, MBOX 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Easter, David
Sent: Friday, September 30, 2011 10:54 AM
To: [email protected]
Subject: Re: ARS 7.1 / ITSM 7.0.3 / Exchange 2010

 

** 

Ø  Hi All - I am sorry to say I can't remember what version of ARS that started 
the this version & up are supported.

 

7.5.00.  However it doesn't apply to 3rd party integrations - only to the base 
foundational components like OS, DB, app/web server, browser and JSP engine.  

 

-David J. Easter

Manager of Product Management, Remedy Platform

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

 

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS
Sent: Friday, September 30, 2011 9:34 AM
To: [email protected]
Subject: ARS 7.1 / ITSM 7.0.3 / Exchange 2010

 

** 

Hi All - I am sorry to say I can't remember what version of ARS that started 
the this version & up are supported.

 

My question is: Our company is going to be upgrading to Office 2010 including 
all Exchange servers.  Before I can upgrade our ITSM from 7.0.3 to 7.6.4.  Will 
ITSM 7.0.3 work with Outlook 2010 & Exchange 2010's MAPI protocol for incoming 
emails?

 

Thanks

 

________________________________


Christie Pargeter 
Legacy Health 

IS - Programming

SR Technical Analyst

[email protected] 

  1120 Building 

tel: 503-415-5149

 

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Patrick Zandi
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Patrick Zandi
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