One thing we did here was give them the old forms but set all the fields to read only on Submit & Modify. I also changed all the menus to point back to the form. This way our users could still search & report on the old forms but couldn't change anything. Also, you could add security to determine who even has access to the forms.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: Thursday, October 06, 2011 1:46 PM To: [email protected] Subject: old Remedy data retrieval Hello listers, So I have a requirement from our legal dept to retrieve details from an old Remedy incident ticket. I'm looking at possible ways of achieving this. I have the old database but no longer have the server. The system used to be ARS6.3/ITSM5.5 Win2k/SQL2005. I have the old ticket number... I was thinking of building a vendor form to utilize the view = dbo.HPD_HelpDesk , but unsure how successful this will be. Maybe there is a better way? I'll start playing with this next week. If you have been tasked with something similar in the past, please chime in.. Thank you, Marcelo ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
