You could install the database in a VM then install AR Server and the User Tool on the VM (if you have V6.3 use that, otherwise a later version should be OK).
Turn off the escalations to prevent any unwanted updates (like auto-close of tickets). You can then search for the tickets as normal. If you archive the VM when you are done then the next time you are asked for information you can simply stand the VM up again. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: 06 October 2011 21:46 To: [email protected] Subject: old Remedy data retrieval Hello listers, So I have a requirement from our legal dept to retrieve details from an old Remedy incident ticket. I'm looking at possible ways of achieving this. I have the old database but no longer have the server. The system used to be ARS6.3/ITSM5.5 Win2k/SQL2005. I have the old ticket number... I was thinking of building a vendor form to utilize the view = dbo.HPD_HelpDesk , but unsure how successful this will be. Maybe there is a better way? I'll start playing with this next week. If you have been tasked with something similar in the past, please chime in.. Thank you, Marcelo ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
