Dave: have you tried logging in with two different user ids from the same workstation that is experiencing the timezone issue,.to see if it is common to all users using that workstation? I have seem cases where a users 'arsystem user preferences' has caused similar issues, thinking that it is a workstation issue when, in fact, out was their user preference...
Terry Sent from my mobile device.. Dave Barber <[email protected]> wrote: ** All, We're running 2 primary Remedy systems - a homegrown incident application (ARS 7.0.1), and a virtually vanilla change management system (running on 7.5), both on Solaris/Oracle. Both systems are defined as remaining in GMT year round, to keep them aligned with other business applications. All clients are 7.5 patch 004, running on XP sp3, in a "ThinApp" environment (apparently makes any client changes considerably easier) Problem #1 - some PCs are showing times in BST - not GMT. Only some. All running what should be exactly the same client - so two people, opening the same incident or change - can see a time difference of an hour. We've reinstalled clients to no avail, potential queries of it being a domain issue (we've got two distinct AD domains, apparently no problems on one, problems on the other). Head scratching is all we seem to have left. Problem #2 - a push fields, taking a date/time field and pushing into a text field (ie. a diary - this change due at <date/time> was completed by <whoever>) is pushing through the date/time as text with BST applied. Exactly the same behaviour in a simple test form has been witnessed on 7.5, 7.0.1 and a test 7.6.4 server. Looks like a possible issue with the server side date handling ignoring the server being configured for year-round running in GMT. Any suggestions? Think we have some increasingly irate users, and we're getting nowhere! Regards Dave _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
