Double check to make sure that no users have a time zone set in their preferences. Either in Tools -> Options -> Locale or in the AR System User Preferences form
Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dave Barber Sent: Wednesday, March 28, 2012 8:17 AM To: [email protected] Subject: Bizarre BST/GMT problems? ** All, We're running 2 primary Remedy systems - a homegrown incident application (ARS 7.0.1), and a virtually vanilla change management system (running on 7.5), both on Solaris/Oracle. Both systems are defined as remaining in GMT year round, to keep them aligned with other business applications. All clients are 7.5 patch 004, running on XP sp3, in a "ThinApp" environment (apparently makes any client changes considerably easier) Problem #1 - some PCs are showing times in BST - not GMT. Only some. All running what should be exactly the same client - so two people, opening the same incident or change - can see a time difference of an hour. We've reinstalled clients to no avail, potential queries of it being a domain issue (we've got two distinct AD domains, apparently no problems on one, problems on the other). Head scratching is all we seem to have left. Problem #2 - a push fields, taking a date/time field and pushing into a text field (ie. a diary - this change due at <date/time> was completed by <whoever>) is pushing through the date/time as text with BST applied. Exactly the same behaviour in a simple test form has been witnessed on 7.5, 7.0.1 and a test 7.6.4 server. Looks like a possible issue with the server side date handling ignoring the server being configured for year-round running in GMT. Any suggestions? Think we have some increasingly irate users, and we're getting nowhere! Regards Dave _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
