Definitely no timezone preferences - we have workflow that checks the timezone settings, and ensure that its correct, and have double checked the user preference form settings.
On 28 March 2012 15:08, Grooms, Frederick W <[email protected]>wrote: > ** > > Double check to make sure that no users have a time zone set in their > preferences. Either in Tools -> Options -> Locale or in the AR System User > Preferences form**** > > ** ** > > Fred**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Dave Barber > *Sent:* Wednesday, March 28, 2012 8:17 AM > *To:* [email protected] > *Subject:* Bizarre BST/GMT problems?**** > > ** ** > > ** All, > > > We're running 2 primary Remedy systems - a homegrown incident application > (ARS 7.0.1), and a virtually vanilla change management system (running on > 7.5), both on Solaris/Oracle. Both systems are defined as remaining in GMT > year round, to keep them aligned with other business applications. All > clients are 7.5 patch 004, running on XP sp3, in a "ThinApp" environment > (apparently makes any client changes considerably easier) > > Problem #1 - some PCs are showing times in BST - not GMT. Only some. All > running what should be exactly the same client - so two people, opening the > same incident or change - can see a time difference of an hour. We've > reinstalled clients to no avail, potential queries of it being a domain > issue (we've got two distinct AD domains, apparently no problems on one, > problems on the other). Head scratching is all we seem to have left. > > Problem #2 - a push fields, taking a date/time field and pushing into a > text field (ie. a diary - this change due at <date/time> was completed by > <whoever>) is pushing through the date/time as text with BST applied. > Exactly the same behaviour in a simple test form has been witnessed on 7.5, > 7.0.1 and a test 7.6.4 server. Looks like a possible issue with the server > side date handling ignoring the server being configured for year-round > running in GMT. > > Any suggestions? Think we have some increasingly irate users, and we're > getting nowhere! > > Regards > > Dave**** > > ** ** > > ** ** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
