Terry, I haven't actually seen this myself, just a few (very trustworthy) colleagues. As I understand it, there is no obvious commonality between those users, and definitely not a preference setting.
But we do have concerns over the client being a "thinapp" package, so are suggesting that a few users try the v7 client (which is still available to the users), just to see - we have had some rather strange issues at times due to this thinapp packaging. Regards Dave On 28 March 2012 14:42, Terry Bootsma <[email protected]> wrote: > ** > > Dave: > > have you tried logging in with two different user ids from the same > workstation that is experiencing the timezone issue,.to see if it is common > to all users using that workstation? I have seem cases where a users > 'arsystem user preferences' has caused similar issues, thinking that it is > a workstation issue when, in fact, out was their user preference... > > Terry > > Sent from my mobile device.. > > > > Dave Barber <[email protected]> wrote: > > > ** All, > > We're running 2 primary Remedy systems - a homegrown incident application > (ARS 7.0.1), and a virtually vanilla change management system (running on > 7.5), both on Solaris/Oracle. Both systems are defined as remaining in GMT > year round, to keep them aligned with other business applications. All > clients are 7.5 patch 004, running on XP sp3, in a "ThinApp" environment > (apparently makes any client changes considerably easier) > > Problem #1 - some PCs are showing times in BST - not GMT. Only some. All > running what should be exactly the same client - so two people, opening the > same incident or change - can see a time difference of an hour. We've > reinstalled clients to no avail, potential queries of it being a domain > issue (we've got two distinct AD domains, apparently no problems on one, > problems on the other). Head scratching is all we seem to have left. > > Problem #2 - a push fields, taking a date/time field and pushing into a > text field (ie. a diary - this change due at <date/time> was completed by > <whoever>) is pushing through the date/time as text with BST applied. > Exactly the same behaviour in a simple test form has been witnessed on 7.5, > 7.0.1 and a test 7.6.4 server. Looks like a possible issue with the server > side date handling ignoring the server being configured for year-round > running in GMT. > > Any suggestions? Think we have some increasingly irate users, and we're > getting nowhere! > > Regards > > Dave _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
