We are *investigating* ADDM8.3 for addition to the ITSM suite here at Univ of
North Texas. In fact--a business point I have now heard from multiple
sources--a *change notice* should not be considered implemented/complete until
a discovery run {after claimed change implementation!} show results consistent
with scope of change--AND NO OTHER CHANGES (assurance against inadvertent
results).
I am a newcomer to ADDM as well; but, for the original question concerning a
particular product--my starting point is:
first, log into appliance website as admin user
then, on any page--type your product name--or other search term--in the
'search' box, upper-right hand corner.
Procedure gets more fuzzy from there--however, I just performed this procedure
searching for SQL instances in my realm.
Next step was to select 'Software Instance List'--first panel; resulting table
on my site provides these columns, all exportable as a CSV:
Name [specific service name] --Instance Count -- Product Version -- Host
[where instance is located].
I might then export similar report of hosts--and do a join. I know this
somewhat hand-o-matic, and more elegant solution might be developed within the
tool itself--but this should be a starting point when searching for select,
specific information.
Other users are welcome to contact on- or off-list should further discussion be
helpful.
Don W. McClure, P.E.
ITSS Call Tracking Administration
University of North Texas System
dwmac @ unt . edu
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Judy Dowell
Sent: Friday, March 30, 2012 5:11 PM
To: [email protected]
Subject: Re: ADDM
Thanks to all of you for responding. We do have the entire suite of products;
however, I am running ADDM alone at this time and will connect it soon to CMDB.
I will post in communities as suggested.
Have a great weekend!
Judy
________________________________________
From: Action Request System discussion list(ARSList) [[email protected]] on
behalf of arslist [[email protected]]
Sent: Friday, March 30, 2012 5:16 PM
To: [email protected]
Subject: Re: ADDM
+5 for Matt :-)
Sorry, I should have mentioned communities, It is where I went/go to post
purely ADDM side questions or comments.
(had some lively discussions too, it was great).
Daniel
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Matt Laurenceau
Sent: March 30, 2012 5:01 PM
To: [email protected]
Subject: Re: ADDM
+1 for Dan, Joe and David: ADDM and CMDB are part of the BMC Atrium Platform,
platform is fully leveraged by BMC Remedy (and many other BMC brands).
I don't have the answer to your specific question, but can point you to good
ADDM resources posted by Zoe and other ex-Tideway friends (and that may address
this topic): on
https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies,
check the blog posts (several informative videos), and of course the
"Discovery (ADDM)" sub-community.
As you might have seen in the past weeks&months, R&D is engaging more and more,
posting public resources.
What main area would you like them to focus on?
- a specific product/capability: Dev Studio plugins, mid-tier, user directory
sync, CMDB datamodeling, SLM, SRM, other?
- a specific tech topic: HA, DRP, upgrade, perf, troubleshooting, other?
Have a great week-end,
~ Matt Laurenceau
Senior Community Ambassador, BMC Communities [email protected] Follow
me @Matt_L
Skype: matt.laurenceau
On 30 mars 2012, at 22:19, Joe Martin D'Souza <[email protected]> wrote:
> I agree with David.. there are an increasing number of sites that now use
> ADDM with CMDB and with both being owned by BMC after ADDM was bought over
> from Tideway (just like RKM now which arguably a few years ago wasn t a part
> of BMC Remedy suite..)..
>
> I am only partially exposed to ADDM so can't quite answer this question but
> was watching this thread to absorb info coming out of it..
>
> Joe
>
> -----Original Message----- From: Shellman, David
> Sent: Friday, March 30, 2012 4:08 PM Newsgroups:
> public.remedy.arsystem.general
> To: [email protected]
> Subject: Re: ADDM
>
> Peter,
>
> ADDM updates CMDB which is part of ITSM. So one could argue that it would be
> included in this forum. I'm sure that there a few individuals that could
> answer the question.
>
> Dave
>
> On Mar 30, 2012, at 4:03 PM, "PCR Remedy" <[email protected]> wrote:
>
>> wrong forum, this one is about Remedy, I suggest to go bmc communities.
>>
>> Peter
>>
>> On 3/30/12, SUBSCRIBE arslist Judy C. Dowell <[email protected]> wrote:
>>> Hi, I'm totally new to ADDM and have been requested to run a report
>>> to find instances of a product called pointsec. I've been asked to provide:
>>> Computer Name/Make/Model/OS/IP Address/Path and the path the
>>> software instance is found.
>>> I was given the following information about the product location for
>>> a file called *.rec:
>>>
>>> Windows XP:
>>> Documents and Settings\All Users\Application Data\Pointsec Documents
>>> and Settings\All Users\Application Data\Pointsec\Pointsec for PC
>>>
>>> Windows Vista/7:
>>> C:\Users\All Users\Pointsec for PC
>>>
>>> I am not a programmer and have no idea how to get this information
>>> into a report. I can see the instances of pointsec under
>>> "discovered service", but don't know how to get the needed information and
>>> columns. Can anyone help?
>>> Thanks.
>
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