There is a known issue with FTS and % searches. If you have FTS enabled and try to search SRM for a request type nothing will return. Disable FTS and the search function works fine.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Monday, June 18, 2012 11:23 AM To: [email protected] Subject: Re: Issues while searching for a ticket in the INCIDENT console ** I know even in 7.6.04, there are bugs with wildcard searching in FTS. I would check the KB. Sent from my iPhone On Jun 18, 2012, at 10:50 AM, Sam Anderson <[email protected]<mailto:[email protected]>> wrote: ** Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy - 7.6.03. User is getting the below error when he tries to run the following qualification: xxxx= company name ('Status*' < "Resolved")AND ( ('Priority*' = "Critical" AND ('1000000001' = "xxxxx" OR '1000000001' = " xxxxx " OR '1000000001'= " xxxxx ")) OR ('Priority*' <= "High" AND ('1000000001' = " xxxxx " OR '1000000001' = " xxxxx ")) ) AND ('Summary*' LIKE "%CJ%") <image001.png> When the above qualification is searched without the value ('Summary*' LIKE "%CJ%") results are displayed. -- Thanks & Regards Sam _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
