Hi All, Thank's for your suggestions.
On Mon, Jun 18, 2012 at 11:33 PM, ravi rai <[email protected]> wrote: > ** > hi, > Remedy 7604 has two modes of searches, traditional FTS QBE and the newer > MFS, which have similar but differing functionalities. if you do a search > inside that form by filling out fields in the form, you are doing a > traditional FTS QBE search (for any of the fields that are FTS enabled). If > you do your search from a global search field, such as RKMs search, or the > global searches supplied by ITSM apps then it is using MFS and requires the > wildcard. Unfortunately this is way it is designed. > > Issue related to not able to search Service request is related to FTS > configuration Rebuilding the index will help > > Ravi Rai > > ------------------------------ > Date: Mon, 18 Jun 2012 11:26:35 -0500 > From: [email protected] > > Subject: Re: Issues while searching for a ticket in the INCIDENT console > To: [email protected] > > > ** > > There is a known issue with FTS and % searches. If you have FTS enabled > and try to search SRM for a request type nothing will return. Disable FTS > and the search function works fine. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Tauf Chowdhury > *Sent:* Monday, June 18, 2012 11:23 AM > *To:* [email protected] > *Subject:* Re: Issues while searching for a ticket in the INCIDENT console > > > > ** > > I know even in 7.6.04, there are bugs with wildcard searching in FTS. I > would check the KB. > > Sent from my iPhone > > > On Jun 18, 2012, at 10:50 AM, Sam Anderson <[email protected]> > wrote: > > ** > > Hi All, > > > > Has anyone faced the below mentioned issue while searching for an incident > in the incident console in Remedy - 7.6.03. > User is getting the below error when he tries to run the following > qualification: > xxxx= company name > > ('Status*' < "Resolved")AND ( ('Priority*' = "Critical" AND > ('1000000001' = "xxxxx" OR '1000000001' = " xxxxx " OR '1000000001'= > "xxxxx")) OR ('Priority*' <= "High" AND ('1000000001' = "xxxxx" OR > '1000000001' = "xxxxx")) ) AND > ('Summary*' LIKE "%CJ%") > <image001.png> > When the above qualification is searched without the value ('Summary*' > LIKE "%CJ%") results are displayed. > > > > > > > -- > Thanks & Regards > Sam > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Thanks & Regards Sam _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
