Hi,
This kind of operation query like ['Summary*' LIKE "%CJ%"] means searching with special character uses Full Text Search Operation. Please go to Service Information-> FTS tab, and verify FTS Configuration and FTS Collation path. If ARS is installed on C: Drive, the default path for FTS Collection and Configuration are as follows FTS Collection: C:\Program Files\BMC Software\ARSystem\ftsconfiguration\collection FTS Configuration: C:\Program Files\BMC Software\ARSystem\ftsconfiguration\conf If these directories are on other location please mention the correct location in the given fields. Also check if FTS Indexer is not disabled. HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: <mailto:[email protected]> [email protected] || Web Site: <http://www.vyomlabs.com> www.vyomlabs.com Follow Vyom Labs <http://twitter.com/#!/vyomlabs> http://twitter.com/#!/vyomlabs || <http://www.linkedin.com/company/vyom-labs> http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sam Anderson Sent: Monday, June 18, 2012 9:20 PM To: [email protected] Subject: Issues while searching for a ticket in the INCIDENT console ** Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy - 7.6.03. User is getting the below error when he tries to run the following qualification: xxxx= company name ('Status*' < "Resolved")AND ( ('Priority*' = "Critical" AND ('1000000001' = "xxxxx" OR '1000000001' = " xxxxx " OR '1000000001'= " xxxxx ")) OR ('Priority*' <= "High" AND ('1000000001' = " xxxxx " OR '1000000001' = " xxxxx ")) ) AND ('Summary*' LIKE "%CJ%") cid:[email protected] When the above qualification is searched without the value ('Summary*' LIKE "%CJ%") results are displayed. -- Thanks & Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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