hi, Remedy 7604 has two modes of searches, traditional FTS QBE and the newer MFS, which have similar but differing functionalities. if you do a search inside that form by filling out fields in the form, you are doing a traditional FTS QBE search (for any of the fields that are FTS enabled). If you do your search from a global search field, such as RKMs search, or the global searches supplied by ITSM apps then it is using MFS and requires the wildcard. Unfortunately this is way it is designed. Issue related to not able to search Service request is related to FTS configuration Rebuilding the index will help Ravi Rai
Date: Mon, 18 Jun 2012 11:26:35 -0500 From: tommy.mor...@pinebreeze.com Subject: Re: Issues while searching for a ticket in the INCIDENT console To: arslist@ARSLIST.ORG ** There is a known issue with FTS and % searches. If you have FTS enabled and try to search SRM for a request type nothing will return. Disable FTS and the search function works fine. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, June 18, 2012 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: Issues while searching for a ticket in the INCIDENT console ** I know even in 7.6.04, there are bugs with wildcard searching in FTS. I would check the KB. Sent from my iPhone On Jun 18, 2012, at 10:50 AM, Sam Anderson <samanderson...@gmail.com> wrote: ** Hi All, Has anyone faced the below mentioned issue while searching for an incident in the incident console in Remedy - 7.6.03. User is getting the below error when he tries to run the following qualification: xxxx= company name ('Status*' < "Resolved")AND ( ('Priority*' = "Critical" AND ('1000000001' = "xxxxx" OR '1000000001' = " xxxxx " OR '1000000001'= " xxxxx ")) OR ('Priority*' <= "High" AND ('1000000001' = " xxxxx " OR '1000000001' = " xxxxx ")) ) AND ('Summary*' LIKE "%CJ%") <image001.png> When the above qualification is searched without the value ('Summary*' LIKE "%CJ%") results are displayed. -- Thanks & Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
