I would question why they are asking for this, I'm not sure that is a good and proper use for work info.
1. If for auditing purposes then make it and audited field and they can view from the audit log, for ITSM modules this is already the case. 2. If for historical reporting purposes then you should think about adding a form to keep status transition history in. Regards, Andrew C. Goodall Software Engineer Development Services [email protected] jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ahmed Sauga Sent: Thursday, July 05, 2012 8:56 AM To: [email protected] Subject: Pushing status of incident to work info. ** Hello Everyone! I have a requirement to push the status field (eg breached, assigned, pending) to the Work Info every time the status changes on a ticket. What would be the best method? This was done by support staff previously and now they think its too much work :S. Any ideas? _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ <font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
