Hi,
In this case, as Status is a mandatory field, ('Status' != 'DB.Status')
will suffice.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Hi,
>
>
>
> Create a filter that fires when the incident / problem is modified. If
> the ticket status in the transaction is different than the status in the
> db, have it push a new entry to the worklog form.
>
> See "Checking transaction versus database values" in the Workflow
> Objects Guide.
>
>
>
> Regards
>
> Michael
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Ahmed Sauga
> Sent: Thursday, July 05, 2012 3:56 PM
> To: [email protected]
> Subject: Pushing status of incident to work info.
>
>
>
> ** Hello Everyone!
>
> I have a requirement to push the status field (eg breached, assigned,
> pending) to the Work Info every time the status changes on a ticket.
> What would be the best method?
>
> This was done by support staff previously and now they think its too
> much work :S.
>
> Any ideas?
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
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