There is already an out-of-box feature included (Audit Log). It is located under "Links" within the Incident/Problem.
On Thu, Jul 5, 2012 at 8:58 AM, Ibbi <[email protected]> wrote: > ** > Thanks! > > On Jul 5, 2012, at 12:57 PM, "Bajwa, Ibrar" <[email protected]> > wrote: > > ** > > Thanks! I think I get the idea now!**** > > ** ** > > Will keep yap posted .**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Nau, Michael > *Sent:* Thursday, July 05, 2012 10:26 AM > *To:* [email protected] > *Subject:* Re: Pushing status of incident to work info.**** > > ** ** > > ** **** > > Hi,**** > > ** ** > > Create a filter that fires when the incident / problem is modified. If the > ticket status in the transaction is different than the status in the db, > have it push a new entry to the worklog form.**** > > See “Checking transaction versus database values” in the Workflow Objects > Guide.**** > > ** ** > > Regards**** > > Michael**** > > ** ** > > *From:* Action Request System discussion list(ARSList) > [mailto:[email protected]] *On Behalf Of *Ahmed Sauga > *Sent:* Thursday, July 05, 2012 3:56 PM > *To:* [email protected] > *Subject:* Pushing status of incident to work info.**** > > ** ** > > ** Hello Everyone! > > I have a requirement to push the status field (eg breached, assigned, > pending) to the Work Info every time the status changes on a ticket. What > would be the best method? > > This was done by support staff previously and now they think its too much > work :S. > > Any ideas? > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > > > > Ibrar* *Bajwa > > Remedy Administrator > > > > Brookfield Corporate Operations > > Technology Services > > 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 > > T 416.649.8249, F 416.649.8245, M 416.570.0117 > > [email protected] > > > > <image1300de.GIF> > > > > View Important disclosures and information about our e-mail policies > here<http://www.brookfield.com/emaildisclaimer> > . > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
