I have used EtherPage more than TelAlert, but to the best of my knowledge,
they are both one way communication systems that do not know what to do with
incoming communication..
You could try to handle incoming communication through email, wherein you
could set up an Incoming Mailbox on your Email Engine, and instruct field
personnel to use that email for sending responses..
Joe
-----Original Message-----
From: Shellman, David
Sent: Tuesday, July 10, 2012 11:04 AM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: Re: TelAlert
Salehjee
We do use TelAlert to alert for critical issues. However it is with our
homegrown app and not ITSM. We also only use one way messaging.
Sorry I can't be of more help with your question.
Dave
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Salehjee Ahmed
Sent: Monday, July 09, 2012 8:31 PM
To: [email protected]
Subject: TelAlert
Hi
I am trying integrate telalert with ITSM 7.6.x for critical incidents. I
would like to know if anyone has successfully done it for group paging and
also for 2 way paging.
Thanks and I would really appreciate your reply.
Salehjee Ahmed.
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