That’s good too know.. Are they still around?
I recall once even coming across a 'free' java based utility that did
paging, I do not recall where I found it, but it worked pretty good for
sending pages to standard pagers. I do not recall if it could receive any..
It was more like an open source java script from what I recall..
Joe
-----Original Message-----
From: Longwing, LJ CTR MDA/IC
Sent: Wednesday, July 11, 2012 8:45 AM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: Re: TelAlert
Many moons ago I used TelAlert with two way pagers and updated the Work Log
of help desk tickets with the use of a command line tool provided by
telalert (if I remember correctly at least) that allowed for such an update
into Remedy...if not provided by telalert, it may have even been an ESP tool
of the day....but I know for a fact that TelAlert allows for two way
communications of SOME sort with pagers going back around a decade.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, July 10, 2012 3:22 PM
To: [email protected]
Subject: Re: TelAlert
I have used EtherPage more than TelAlert, but to the best of my knowledge,
they are both one way communication systems that do not know what to do with
incoming communication..
You could try to handle incoming communication through email, wherein you
could set up an Incoming Mailbox on your Email Engine, and instruct field
personnel to use that email for sending responses..
Joe
-----Original Message-----
From: Shellman, David
Sent: Tuesday, July 10, 2012 11:04 AM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: Re: TelAlert
Salehjee
We do use TelAlert to alert for critical issues. However it is with our
homegrown app and not ITSM. We also only use one way messaging.
Sorry I can't be of more help with your question.
Dave
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Salehjee Ahmed
Sent: Monday, July 09, 2012 8:31 PM
To: [email protected]
Subject: TelAlert
Hi
I am trying integrate telalert with ITSM 7.6.x for critical incidents. I
would like to know if anyone has successfully done it for group paging and
also for 2 way paging.
Thanks and I would really appreciate your reply.
Salehjee Ahmed.
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