Many moons ago I used TelAlert with two way pagers and updated the Work Log of help desk tickets with the use of a command line tool provided by telalert (if I remember correctly at least) that allowed for such an update into Remedy...if not provided by telalert, it may have even been an ESP tool of the day....but I know for a fact that TelAlert allows for two way communications of SOME sort with pagers going back around a decade.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, July 10, 2012 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: TelAlert I have used EtherPage more than TelAlert, but to the best of my knowledge, they are both one way communication systems that do not know what to do with incoming communication.. You could try to handle incoming communication through email, wherein you could set up an Incoming Mailbox on your Email Engine, and instruct field personnel to use that email for sending responses.. Joe -----Original Message----- From: Shellman, David Sent: Tuesday, July 10, 2012 11:04 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: TelAlert Salehjee We do use TelAlert to alert for critical issues. However it is with our homegrown app and not ITSM. We also only use one way messaging. Sorry I can't be of more help with your question. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Salehjee Ahmed Sent: Monday, July 09, 2012 8:31 PM To: arslist@ARSLIST.ORG Subject: TelAlert Hi I am trying integrate telalert with ITSM 7.6.x for critical incidents. I would like to know if anyone has successfully done it for group paging and also for 2 way paging. Thanks and I would really appreciate your reply. Salehjee Ahmed. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
