Hi all, Just to make it clear. All your approaches based on the experience on your own system are the best ones.
My post is about "guessing" the cost of a new Remedy deployment without historical data. Not for buying licenses, but to be able to create a business case. Regards, Jose Huerta http://theremedyforit.com/ On Tue, Jul 10, 2012 at 6:51 PM, Shellman, David <dave.shell...@te.com>wrote: > ** ** > In our case, we can adjust who has a floating license and who has a fixed > based on the historical usage during our peak hours (9 AM and 11 AM). > Again it's based on record creation/modification and is tracked with a > special form. > > Misi's license allocation process uses User logging. His process is also > a good process based on historical data. > > Dave > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg > *Sent:* Tuesday, July 10, 2012 11:55 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Floating License Estimation - rule of thumb or formula > > ** Dave, > > Thanks for the feedback… > > > -John > > > > > On Tue, Jul 10, 2012 at 10:15 AM, Shellman, David <dave.shell...@te.com>wrote: > >> ** ** >> John, >> >> It's not obvious. I think the concept is number of users assigned >> floating license divided by the number of floating licenses. However this >> is misleading. >> >> In our case we have 2532 individuals assigned floating with 107 floating >> licenses. However I also know that there are a number that have never >> logged into the system. >> >> So instead of total users we actually look at active users. We track >> usage of folks creating/modifying records. We consolidate this down and >> look at the numbers during our peak hours. Over the the last three months >> we have had 1110 users with floating licenses make at least one change >> during our peak business hours. >> >> Dave >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg >> *Sent:* Tuesday, July 10, 2012 9:47 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Floating License Estimation - rule of thumb or formula >> >> ** Just wondering -- I am always confused by this 5 to 1 concept. >> >> If you have 5000 defined float users - and you have 100 float licenses -- >> is that 50 to 1 ??? >> >> So - to go from 5 to 1 to 8 to 1 -- how are you doing that? Are you >> taking away full licenses - and switching people to floats? >> >> Or - are you giving more people float access who used to be Read? >> >> Sorry - if this is obvious. >> >> -John >> >> On Tue, Jul 10, 2012 at 9:26 AM, Sean O'Sullivan < >> sean.osulli...@prudential.com> wrote: >> >>> Good Morning Listers, >>> >>> Jose, >>> We started out by purchasing a fixed licence for most of the folks who >>> use the system full time. >>> This included helpdesk and operations center folks. The only ones from >>> helpdesk or NOC who got float licenses were those who routinely worked >>> night shift. Because we have most floats freed up during the evening. >>> >>> We took the rest of the users and made them float licenses. >>> We started out with a 5 to 1 ratio. We slowly increased it over the >>> years watching for any reports of being out of tokens. >>> >>> We're now up to 8 to 1 and never have any "no token" issues. We are >>> thinking of increasing it more. >>> >>> We have a user base of about 3000 users. I think that the more users >>> that you have to more you can afford to push your float ratio a bit. You >>> have more cushion. >>> >>> Sean O'Sullivan >>> Prudential Financial >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >>> >> >> >> >> -- >> >> *John Sundberg* >> Kinetic Data, Inc. >> "Your Business. Your Process." >> *WWRUG10 Best Customer Service/Support Award* >> *WWRUG09 Innovator of the Year Award* >> * >> * >> 651-556-0930 I john.sundb...@kineticdata.com >> www.kineticdata.com I community.kineticdata.com >> >> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend >> WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > > *John Sundberg* > Kinetic Data, Inc. > "Your Business. Your Process." > *WWRUG10 Best Customer Service/Support Award* > *WWRUG09 Innovator of the Year Award* > * > * > 651-556-0930 I john.sundb...@kineticdata.com > www.kineticdata.com I community.kineticdata.com > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
