In our case, we can adjust who has a floating license and who has a fixed based on the historical usage during our peak hours (9 AM and 11 AM). Again it's based on record creation/modification and is tracked with a special form.
Misi's license allocation process uses User logging. His process is also a good process based on historical data. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Sundberg Sent: Tuesday, July 10, 2012 11:55 AM To: [email protected] Subject: Re: Floating License Estimation - rule of thumb or formula ** Dave, Thanks for the feedback... -John On Tue, Jul 10, 2012 at 10:15 AM, Shellman, David <[email protected]<mailto:[email protected]>> wrote: ** John, It's not obvious. I think the concept is number of users assigned floating license divided by the number of floating licenses. However this is misleading. In our case we have 2532 individuals assigned floating with 107 floating licenses. However I also know that there are a number that have never logged into the system. So instead of total users we actually look at active users. We track usage of folks creating/modifying records. We consolidate this down and look at the numbers during our peak hours. Over the the last three months we have had 1110 users with floating licenses make at least one change during our peak business hours. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of John Sundberg Sent: Tuesday, July 10, 2012 9:47 AM To: [email protected]<mailto:[email protected]> Subject: Re: Floating License Estimation - rule of thumb or formula ** Just wondering -- I am always confused by this 5 to 1 concept. If you have 5000 defined float users - and you have 100 float licenses -- is that 50 to 1 ??? So - to go from 5 to 1 to 8 to 1 -- how are you doing that? Are you taking away full licenses - and switching people to floats? Or - are you giving more people float access who used to be Read? Sorry - if this is obvious. -John On Tue, Jul 10, 2012 at 9:26 AM, Sean O'Sullivan <[email protected]<mailto:[email protected]>> wrote: Good Morning Listers, Jose, We started out by purchasing a fixed licence for most of the folks who use the system full time. This included helpdesk and operations center folks. The only ones from helpdesk or NOC who got float licenses were those who routinely worked night shift. Because we have most floats freed up during the evening. We took the rest of the users and made them float licenses. We started out with a 5 to 1 ratio. We slowly increased it over the years watching for any reports of being out of tokens. We're now up to 8 to 1 and never have any "no token" issues. We are thinking of increasing it more. We have a user base of about 3000 users. I think that the more users that you have to more you can afford to push your float ratio a bit. You have more cushion. Sean O'Sullivan Prudential Financial _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the Answers Are" -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930<tel:651-556-0930> I [email protected]<mailto:[email protected]> www.kineticdata.com<http://www.kineticdata.com/> I community.kineticdata.com<http://community.kineticdata.com/> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I [email protected]<mailto:[email protected]> www.kineticdata.com<http://www.kineticdata.com/> I community.kineticdata.com<http://community.kineticdata.com/> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
